Terry Cutler was interviewed by Global News Montreal to talk about how the Montreal Canadiens organization is getting a harsh lesson in social media after it tried to celebrate one million Twitter followers. Global’s Kelly Greig explains.
MONTREAL – On Tuesday night February 26, 2016, the Montreal Canadiens‘ official Twitter account said it would “celebrate one million Twitter followers with a few surprises for you!”
The Habs certainly provided that for their followers, but not in the way they had hoped.
The team celebrated the milestone by sending out automated messages to Twitter followers who contacted them.
Several of the messages featured custom avatar jerseys emblazoned with the names of Twitter users.
Some users with offensive Twitter handles were then added to the jersey avatar and sent out on the team’s official account.
Many of the usernames featured racial slurs, some of which were directed at Canadiens defenceman P.K. Subban.
A similar social media campaign backfired on the NFL’s New England Patriots back in 2014.
The team’s official account sent out an automated message that included an avatar with a Twitter handle containing a racial slur.
The Habs have since issued an apology.
I’m a government cleared cybersecurity expert (a Certified Ethical Hacker), and the Vice-President of Cyber at SIRCO, an investigations and protections firm in Montréal, Canada.
I’m also a frequent contributor to National & Global media reportage about cyber-crime, spying, security failures, internet scams, and the real social network dangers that families and individuals face every day.