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Seven questions to ask when evaluating MSPs

The need for updated technology infrastructure is critical for organizations to succeed in today’s business environment. Old technology can negatively impact your business. Managed service providers (MSPs) can help in this situation. Otherwise, you are, 

  • Giving cybercriminals a free pass
  • Putting your company in hot water with regulators
  • Reducing overall productivity
  • Causing employee dissatisfaction
  • Upsetting your customers.

The risk of keeping your IT infrastructure out of date becomes clear once you realize the consequences of ignoring the latest standards. However, you will need to devote additional time and effort to make the necessary changes. 

In spite of the fact that MSPs can augment technology expertise and knowledge gaps, finding the right MSP partner can be challenging, especially if you’ve never worked with one before.

That’s why we’ve compiled a list of seven of the most important questions you should ask an MSP.  

Questions to ask

  1. Do you offer 24/7/365 support? It is not necessary for your IT systems and data to sleep, unlike your employees. To prevent downtime, data loss, and cyberattacks, your MSP should provide 24/7/365 monitoring and support. 
  2. Do you perform regular risk assessments? As risk factors constantly change, MSPs must perform security risk assessments on a regular basis to stay on top of emerging and evolving threats. Your MSP partner’s risk assessment reports should provide you with an overview of potential internal and external threats.
  3. Do you meet my compliance needs? HIPAA compliance requires MSPs to understand and comply with the standard, so you may benefit from one. Therefore, ask them if they are HIPAA compliant.
  4. Can you provide documentation to prove you are compliant and following best practices? An MSP with a track record of non-compliance and no best practices can be detrimental. Make sure they follow relevant standards and best practices.
  5. Do you have a disaster recovery (DR) plan? If your MSP partner does not have a DR plan in place, they may be unable to withstand an incident. It must be updated and thoroughly tested, even if they already have one.
  6. Is third-party auditing performed to meet cybersecurity and compliance requirements? An MSP that invests in a third-party audit can objectively demonstrate that its information systems and processes adhere to stringent requirements in critical areas such as security and compliance. Make sure you don’t overlook this aspect.
  7. Do you have high confidence in your security posture? If so, can you explain why? This is important because if your MSP partner has a poor security posture, cybercriminals will have an easier time breaking into your network. 

Why are the above questions crucial?

Having an MSP on your side extends beyond saving you time and effort. To avoid penalties and reputational damage, it is imperative that you clearly understand how they plan on protecting your company from evolving cyber threats. This is in addition to providing you with data backups when needed. 

Get in touch with us today to schedule a free consultation and determine if we are the right partner for your business. Contact us at www.cyologylabs.com

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