The assistant security specialist in your global company is sorry to wake you but it couldn’t wait. You open your eyes and you already know: he has spotted what he is calling “highly” suspicious activity over the company network. Although they are working on the problem, the situation is expected to get worse. You get dressed and go to the office.
In the meantime, customer service representatives are reporting numerous complaints of unauthorized debits to their credit cards and banks, your customer service department is overloaded with irate customer calls and the backlog is mounting. What do we tell customers?
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I’m a government cleared cybersecurity expert (a Certified Ethical Hacker), and the Vice-President of Cyber at SIRCO, an investigations and protections firm in Montréal, Canada.
I’m also a frequent contributor to National & Global media reportage about cyber-crime, spying, security failures, internet scams, and the real social network dangers that families and individuals face every day.